Job TW010112 – Senior Technical Writer

Title: Senior Technical Writer

City: Richmond

State/Province: VA

Job ID: TW010112

In the role of Senior Technical Writer, you will leverage your passion, creativity and content savvy to develop technical documentation, training material, web-based material, forums using various mediums for the new product lines involving leading edge technologies.

Right now we are looking for a candidate who has experience writing about networking and security products, has produced documentation for a variety of delivery mechanisms, and likes to use and learn about new technology.

Responsibilities:

• Develop and Follow the processes and use advanced writing skills to create documentation for software and hardware products
• Create documentation that may include, but is not limited to, help systems, online documentation (HTML, PDF, ePubs, etc, ) hardcopy
• Work closely with management, other team writers and our editing staff to produce a cohesive, integrated documentation set that is consistent in style, presentation, and product messaging
• Obtain a full understanding of subject matter and organize, write, and illustrate the documentation
• Provide input on product features and usability of the product
• Identify project milestones, provide time estimates to project management for tracking, create schedules, and develop documentation plans
• Represent Technical Communication in project meetings
• Develop Documentation Standards, Practices and Frameworks for use with all new Product lines.
• Create, update, and maintain documentation, training manuals, end-user guides, troubleshooting guides, on-line guides, policies, work instructions and web-based materials
• Create and maintain self-paced training videos and training materials for new products
• Create product demos, videos and documentation
• Work with subject-matter experts (SME) to ensure technical accuracy and overall quality of documentation and training

Qualifications:

• 10+ Years of technical writing experience
• Knowledge of, and experience writing for, networking, firewall, and security products
• Develop and maintain a Document Management Plan
• Create and maintain a document repository for use by multiple teams. Consolidate repositories to a single strategy
• Familiar with ITIL, ISO 27001, and other compliance and regulatory standards
• Experience in Policy, Procedure and compliance documentation
• Familiar with Security technologies and practices
• Demonstrated success participating in the publications project cycle within the software development environment
• Expertise documenting software designed for technical audiences
• Experience working with writing tools (Oxygen XML, HTML editor, FrameMaker, Webworks, Adobe Acrobat, screen capture program (Snagit)
• Familiarity with XML, topic based authoring methodology, and working in a content management environment
• Writing samples that demonstrate appropriate writing styles, organization, and layout for subject matter and good writing skills
• The ability to work on multiple projects concurrently
• The ability to express ideas and learn within a team environment
• The ability to work under the pressure of deadlines
• Clear strength in written and oral communication skills in the English language and ability to articulate complex technical concepts in writing and through effective illustrations and multi-media
• Proficient with Microsoft Office products, Adobe, HTML, XML, Wiki’s, Robo Help etc.
• Experience working on Linux, Windows and Mac OS X operating systems and documenting command-line interfaces
• An out-of-box thinker who is interested in exploring and trying new mediums and approaches to make documentation enticing, effective and easy to use